When in Sweden, show your waiter some love: they may be bullied by other restaurant employees. Mathisen et al. report that workplace bullying is a serious problem in the Scandinavian restaurant industry, with significant societal consequences.
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Scand J Psychol. 2008 Feb;49(1):59-68.
The occurrences and correlates of bullying and harassment in the restaurant sector.
Mathisen GE, Einarsen S, Mykletun R.
University of Stavanger, Norway.
The aim of this study was to explore the occurrence of bullying in the restaurant sector and its potential consequences. The sample consisted of 207 superiors and employees in 70 restaurants. The findings indicated that bullying prevails in the restaurant industry, with apprentices as a risk group. Bullying was negatively related to job satisfaction, commitment, employees’ perceptions of creative
behavior, and external evaluations of restaurant creativity level, and positively related to burnout and intention to leave the job. Some support was found for a mediation hypothesis, where bullying was the predictor, job satisfaction, commitment and burnout were mediators, and intention to leave was dependent variable. One implication of this study is that there is a need to challenge the
attitude, common in this sector, that aggression and bullying is a natural and even necessary part of the work environment.
PMID: 18190403 [PubMed - in process]
- Zee eeem ooff thees stoody ves tu ixplure-a zee ooccoorrence-a ooff boollyeeng in zee restoorunt sectur und its putenteeel cunseqooences. Zee semple-a cunseested ooff 207 soopereeurs und impluyees in 70 restoorunts. Zee feendings indeeceted thet boollyeeng prefeeels in zee restoorunt indoostry, veet epprenteeces es a reesk gruoop. Boollyeeng ves negeteefely releted tu jub seteesffecshun, cummeetment, impluyees’ percepshuns ooff creeteefe-a ehefeeur, und ixternel ifelooeshuns ooff restoorunt creeteefity lefel, und puseetifely releted tu boornuoot und intenshun tu leefe-a zee jub. Sume-a sooppurt ves fuoond fur a medeeeshun hypuzeesees, vhere-a boollyeeng ves zee predeectur, jub seteesffecshun, cummeetment und boornuoot vere-a medeeeturs, und intenshun tu leefe-a ves dependent fereeeble-a. Oone-a impleeceshun ooff thees stoody is thet zeere-a is a need tu chellenge-a zee etteetoode-a, cummun in thees sectur, thet eggresseeun und boollyeeng is a netoorel und ifee necessery pert ooff zee vurk infurunment.
Bork Bork Bork! - (Republished under Research Blogging)
Mathisen, G.E., Einarsen, S., Mykletun, R. (2008). GRO ELLEN MATHISEN, STÅLE EINARSEN, REIDAR MYKLETUN. Scandinavian Journal of Psychology, 49(1), 59-68. DOI: 10.1111/j.1467-9450.2007.00602.x

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